Wholesale Order Terms, Warranty & Claims

These terms apply to wholesale, OEM and private-label orders placed with POWERAPTOR. The signed quotation, proforma invoice or sales contract for a specific order takes precedence over the general information on this page.

Order Changes and Cancellation

Order changes or cancellations must be requested in writing. Before materials are purchased or production begins, cancellation may be accepted subject to the deduction of artwork, sampling, material, banking or other costs already incurred.

Once customized materials have been purchased or production has started, cancellation is not normally accepted unless otherwise agreed in writing.

Returns and Return Authorization

Return requests must be submitted within 7 calendar days of delivery and approved in writing by POWERAPTOR before any goods are returned.

Products approved for return must be unused and retained in their original export packaging. Returns are not accepted because of slow retail sales, unsold inventory, changes in market demand or a buyer’s change of mind.

Quality Claims and Resolution

Visible transport damage must be reported within 48 hours of delivery. Quantity discrepancies or visible manufacturing issues should be reported within 7 calendar days of delivery.

Please provide the order number, product specification, affected quantity, carton labels, packaging photos and clear photos or videos showing the issue.

After the evidence has been reviewed, the appropriate solution may include repair guidance, replacement parts, replacement products, remanufacturing or account credit, depending on the verified issue.

Custom and Private-Label Orders

Custom, OEM and private-label products are manufactured according to the buyer’s approved specifications, materials, colors, artwork and packaging.

These products are not returnable or refundable unless there is a verified manufacturing defect or a material difference from the approved specification.

Limited Warranty

Unless a different warranty period is stated in the written quotation, POWERAPTOR provides a 12-month limited warranty from the date of delivery for verified defects in materials or workmanship.

The warranty does not cover normal wear, misuse, improper storage, incorrect installation, unauthorized modification or transport damage that was not reported within the required period.

Production and Shipping Estimates

Standard bulk production normally takes approximately 3–4 weeks after the deposit, product specification and artwork have been confirmed. Lead time may be longer during the August–October peak season or for complex custom orders.

Product prices are normally quoted EXW unless another Incoterm is stated. Freight is calculated separately according to product quantity, packing volume, destination country, postcode and requested shipping method.

Express courier, air freight, sea freight and door-to-door DDP services may be arranged. UPS or FedEx may be used for samples or final-mile delivery. Typical air transit is approximately 9–13 days after dispatch.

Sea-freight transit depends on the destination and sailing schedule. For selected U.S. routes, Matson CLX is typically estimated at 17–21 days after sailing, while Hede is typically estimated at 25–31 days after sailing. All transit times are estimates and are confirmed separately in the written quotation.

Order-Specific Terms

Product specifications, MOQ, prices, payment terms, production lead time and shipping arrangements are confirmed separately for each order. If there is any difference between this page and the signed quotation, proforma invoice or sales contract, the order-specific document takes precedence.